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Copyright Permission is granted only to electronically copy and/or print in hard copy any content of this website for the sole purpose of placing an order with Culpeper UK Ltd or when using the website as a shopping resource. Any other use of material from this site without prior written permission from Culpeper UK Ltd is strictly prohibited. All design, text, graphics, photographs, illustrations and the selection or arrangement thereof are the copyright of Culpeper UK Ltd.

Use of this website is on the understanding that all brand names, product names, titles and copyrights displayed are the trademarks or trade names or copyrights of their respective holder and permission has been given to Culpeper UK Ltd in respect to the use of any such brand names, product names or titles or copyrights.

About Us This web site is owned and operated by Culpeper UK Ltd, a company completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us, using the details below.

Our Contact Details:

Culpeper UK Ltd
Bourton Industrial Park
Bourton-on-the-Water
Gloucestershire
GL54 2HQ

Phone: +44 (0)1451 822 681
Email: mailorder@culpeper.co.uk

Company Registered Address:

Culpeper UK Ltd.
von Essen hotels
90 Fetter Lane
London
EC4A 1PT

VAT Registration Number: 797 1875 62
Company number: 4429122

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the wheelbarrow. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from outside of the UK, place your order and your card company will convert the transaction to your own currency.

We accept Visa, MasterCard, Visa Debit (Connect and Delta), Switch and Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may call your card information through by phone - +44 (0)1451 822 681. Non-bank holiday opening times are: 9am-5pm, GMT or BST.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When you receive confirmation of your order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an emailed invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling If you are in the UK or EU, we aim to deliver purchases to you within 2 to 3 working days. If you are outside of the UK and EU, please expect a slightly longer delivery period of 4-6 days. Please allow slightly longer during busier periods (at Christmas time and during sales). If for any reason we can't do this we will get in touch with you to let you know what is happening. You will be offered an alternative product or refund.

For DHL deliveries the item will not be left without a signature. Please provide us with a delivery address where the parcel can be signed for. We are happy to deliver to your place of work.

UK Shipping and Delivery
· Up to 2kg - £3.50 via 1st class Royal Mail, Tracked
· 2kg to 10kg - £8 via DHL
· Orders over £50 free postage in UK only
· For prices on weights over 10kg or if you have further queries please contact mailorder@culpeper.co.uk

International Orders
Shipped via DHL
International postal charges vary according to destination and weight. These are calculated for you in the checkout pages after selecting your destination. If your destination does not appear on the dropdown menu, please contact mailorder@culpeper.co.uk

Europe: Up to 2.5kg - £20
USA, Canada, Australia, New Zealand, Hong Kong, Japan and Singapore:
Up to 2.5kg - £30

For prices on weights over 2.5kg, or different destination prices please contact mailorder@culpeper.co.uk

Returns
We want you to be entirely happy with your purchase. If for any reason you are not completely satisfied, please contact our mail order team within seven days of receipt of your goods. They will issue you with a returns number. This number must be quoted on your returns package. Items sent back without the appropriate returns number will be not be accepted.

Delivery Schedule You must inform us within seven working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

By accepting our terms and conditions you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us If you need to reach us, please email us. Alternatively, you can call phone +44 (0)1451 822 681 or write to us at:

Culpeper UK Ltd
Bourton Industrial Park
Bourton-on-the-Water
Gloucestershire
GL54 2HQ

Privacy Policy For full details, please see our Privacy Policy page.

Returns Policy Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods unused and in saleable condition within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or incorrectly described.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.