Culpeper Privacy Policy, Customer Data Information

privacy policy
Culpeper UK Ltd knows that you care how information about you is used and shared. We appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our Privacy Policy. By visiting Culpeper UK Ltd, you are accepting the practices described in this Privacy Notice.

What personal information do we gather?
The information we learn from customers helps us personalise and continually improve your shopping experience at Culpeper UK Ltd. Here are the types of information we gather:

· Information you give us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our store features, and communication with you.

· Automatic information: We receive and store certain types of information whenever you interact with our website. For example, like many websites, we sometimes use "cookies," and we obtain certain types of information when your web browser accesses our website.

· Email communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive emails from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account (at the top right of this page).

What about cookies?
Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Cart between visits. You have the ability to accept or decline cookies by modifying the settings in your internet browser. However, you may not be able to use all the interactive features of the Website if cookies are disabled.
Click here to find out more about cookies (www.allaboutcookies.org/cookies).

Do we share the information we receive?
We respect your privacy and appreciate your business. Culpeper UK Ltd is wholly owned by the von Essen hotels group www.vonessenhotels.co.uk. Culpeper UK Ltd will only share your account contact detail information with von Essen hotels if you specifically agree for your email and/or address contact details to be held and used by the von Essen hotels group for promotional or newsletter information purposes only. There is an option on the site for you to sign up for von Essen newsletters, Culpeper newsletters or both, and also to unsubscribe in case you wish to stop the newsletter communication in the future. The von Essen hotels group do not share their newsletter contact details with any other third party.

At no time do we ever provide your contact information to any other third party vendor and at no time do we ever provide your payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.
If you are concerned at all about the guardianship and use of your submitted information, please contact us.

How secure is information about me?
Your information is stored in a secure database, except credit and debit card information which are not stored anywhere within our database or sites - payment is made using a third party merchant SecPay (http://www.secpay.com). They are responsible for your details and use high security connections SSL, if you have any concerns or enquiries about your credit or debit card details then please contact the payment merchant.

Which information can I access?
Culpeper UK Ltd gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

Terms and Conditions, Notices, and Revisions
If you choose to visit Culpeper UK Ltd, your visit and any dispute over privacy is subject to this Notice and our Terms and Conditions, including limitations on damages, arbitration of disputes, and application of the law of the United Kingdom. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the ‘contact us’ link at the very top of this page, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Terms and Conditions will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information you give us
You provide such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Culpeper UK Ltd. As a result of those actions, you might supply us with such information as your name, address, and phone numbers.

Automatic information
For security purposes Culpeper UK Ltd sometimes collects and analyses the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.

Questions
Questions regarding our Terms and Conditions, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the ‘contact us’ link at the very top of this page.